• 28 Fricker Road, Illovo, Sandton, 2196

Privacy Policy for Panda Bot

Last Updated: 22 March 2025

This Privacy Policy explains how Skills Panda (Pty) Ltd ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use the Panda Bot mobile application ("App"). By using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

1.1 Personal Information
  • Name, Email, and Contact Details: When creating an account, we collect your name, email, and contact details to create your profile and communicate with you.
  • User ID and Authentication Data: We store a unique identifier and authentication tokens to ensure secure and personalized access to the App.
  • Location Data: With your permission, we collect your real-time location data to provide proximity-based services and enhance safety features during check-ins.
1.2 Usage Data
  • App Activity: We log your interactions with the App, including features accessed and time spent, to help improve the App's functionality.
  • Device Information: Information such as device model, OS version, and unique device identifiers is collected for performance monitoring and support.
1.3 Camera, Photos, and Files
  • Camera Access: The App requires camera access for scanning QR codes for attendance and verification. We do not store or transmit any media captured.
  • Photos and Files: Photos and documents shared within chats are temporarily stored on secure servers and are encrypted during both transit and storage. They are deleted after a defined period or upon request.
1.4 Technical Data
  • Log Data: We collect technical logs to diagnose issues and improve security. This includes IP addresses and access timestamps.
  • Cookies: Cookies and tracking technologies help us personalize content and analyze usage trends. You can control cookie preferences in your device settings.

2. How We Use Your Information

  • To Provide Core Services: Enable essential features like user check-ins, program tracking, chat messaging, and QR code scanning.
  • To Personalize the Experience: Tailor content and services based on your preferences and usage history.
  • To Communicate with You: Send critical notifications, support responses, and educational or promotional material (with consent).
  • To Enhance Security: Monitor for suspicious behavior, enforce login protection, and prevent abuse or fraud.
  • To Meet Legal Obligations: Fulfill data requests as required by South African law or regulation.

3. How We Share Your Information

  • With Your Consent: Data may be shared with approved program sponsors or clients who fund learners, with explicit consent.
  • With Trusted Service Providers: Including cloud infrastructure, analytics, and customer support platforms, under strict confidentiality agreements.
  • For Legal Reasons: To comply with judicial proceedings, court orders, or legal processes.

4. Data Retention

We retain personal information for the duration of your active use and for a period thereafter as required by applicable laws. Data is securely deleted or anonymized when no longer needed.

5. Your Rights

  • Access & Correction: Request a copy of your data and correct inaccuracies.
  • Data Portability: Receive your personal data in a structured, machine-readable format.
  • Withdraw Consent: Revoke permissions at any time via your profile settings or by contacting us.
  • Right to Erasure: Request deletion of your data, except when we are legally required to retain it.

To exercise these rights, email us at dev@skillspanda.co.za.

6. Security

We use advanced security practices including HTTPS encryption, hashed authentication tokens, multi-factor authentication for admin access, and role-based access controls. Regular audits and patch updates help us keep your data safe.

7. International Data Transfers

We may transfer your data to servers outside South Africa. Such transfers comply with POPIA and GDPR where applicable, using appropriate contractual clauses and protections.

8. Children's Privacy

Our App is not intended for users under 13 years of age. If we become aware of information collected from a child, we will delete it immediately.

9. Camera, Photos, and Files

  • Camera: Camera access is strictly limited to QR code scanning. No media is saved or shared by default.
  • File Sharing: Files are encrypted end-to-end during upload, transit, and download. Files expire after a limited time unless saved by the user.

10. Changes to This Policy

We may periodically revise this policy. Changes will be posted within the App and users will be notified where necessary. Continued use signifies agreement to the updated terms.

11. Contact Us

Skills Panda (Pty) Ltd
28 Fricker Road, Illovo, Sandton, 2196
Email: dev@skillspanda.co.za
Phone: +27 69 5058 463

12. Governing Law

This policy is governed by the laws of South Africa. Any disputes will be subject to the jurisdiction of South African courts.

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